Office Manager Training

Behind the Boots provides practical office manager training for trades-based businesses across New South Wales, Australia. We help office staff develop the skills and confidence needed to manage daily operations, support field teams, and keep business systems running smoothly.

Our training focuses on the real administrative tasks that keep a trade business organised, efficient, and responsive. Whether you have a new office manager or an existing team member stepping into a larger role, we provide structured guidance tailored to your business processes.

Our training can include:

• ServiceM8 job management and workflow processes
• Managing quotes, invoices, and job updates
• Customer communication and scheduling coordination
• Document organisation using tools like Google Drive and Hubdoc
• Administrative workflows that improve efficiency and consistency

Our goal is to help office managers understand not only how to use the systems, but also how to manage the administrative side of a growing trade business with clarity and confidence.

With the right training in place, your office becomes a strong operational centre that supports both your field team and your clients.